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Privacy Policy (GDPR Compliant)

L’Ulivo Restaurant Group

Last Updated: 05 November 2025

1. Introduction

This Privacy Policy explains how L’Ulivo Restaurant Group (“we”, “our”, or “us”) collects, uses, and protects your personal data. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

L’Ulivo Restaurant Group

Email: office@lulivo.uk

3. Personal Data We Collect

We may collect the following types of personal data:

* Identity Information (name)

* Contact Information (phone number, email address)

* Booking Details (date, time, party size, special requests)

* Payment Information (processed securely by third-party providers)

* Website & Technical Data (IP address, cookies, browser info)

* Marketing Preferences (email consent)

4. How We Use Your Data

We use your personal data to:

* Manage and confirm bookings

* Respond to enquiries

* Improve customer service and operational performance

* Send promotional messages only if you have opted in

5. Legal Basis for Processing

We rely on the following legal bases:

* Contract (to fulfil reservations)

* Legitimate Interest (service improvement)

* Consent (marketing)

* Legal Obligation (financial record keeping)

6. Sharing Your Data

We may share your data with:

* Booking platforms

* Payment processors

* Website hosting/security services

All third parties are GDPR compliant.

7. Data Retention

* Booking records: up to 24 months

* Marketing contacts: until you unsubscribe

* Financial records: up to 6 years

8. Your Rights

You have the right to access, correct, delete, or request a copy of your personal data, and to withdraw consent at any time. To exercise your rights, contact: office@lulivo.uk

9. Cookies

Our website may use cookies to improve performance and user experience. You may disable cookies in your browser settings.

10. Updates

We may update this policy when needed. The most recent version will always be available on our website.